Partnerships and social housing

As well as creating a strong bond with our clients, our aim is to build long lasting partnerships with many other organisations. Suppliers, subcontractors and consultants all work very closely with us on a wide range of projects which is the key to our success. We strive to maintain existing, and to establish new relationships that will create future opportunities.

Our reputation is built on reliability, cooperation, trust and forward planning. A vast amount of our contract work comes via previous clients.

Community initiatives and challenges are created and given the opportunity of local employment in any given area. Sponsorship of local events and the donation of sports equipment have all helped create a better social environment.

Aftercare

Hamilton (Building Contractors) Ltd is committed to delivering quality workmanship for all our customers.

Our aim - through consultation, involvement and partnership working with all our customers - is to get things right first time. However defects can sometimes arise.

Our systems are aimed at taking rapid action to remedy any defects and to maintain consistently high standards. Details of our aftercare service are given to all residents prior to work starting in their home.

We talk to residents and provide clear information about using and maintaining any new products we have installed. Each resident is also given a handover pack with details of the works carried out; contact details; a dedicated 24-hour customer care line; and information about the cleaning, maintenance and operation of any products installed.

Our aftercare team ensures that the appropriate person is allocated to do any further work and that necessary repairs are carried out. We will always rectify any defects within an agreed timescale. We also ensure continuous improvement in the aftercare service we provide by constantly measuring our performance against set targets, feedback and consultation.